Privacy Policy

At fmxbd, we are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data. By accessing or using fmxbd, you agree to the practices described in this document.

This policy applies to all users of fmxbd based in Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We operate this platform in compliance with applicable data protection principles and are dedicated to handling your information with transparency, fairness, and respect.

Information We Collect

When you create and use an account on fmxbd, we collect several categories of personal information necessary to provide you with a safe, compliant, and enjoyable gaming experience. The types of data we may collect include:

• Identity information: full name, date of birth, and national ID or passport number for account verification (KYC) purposes.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: payment method details such as bKash account numbers, Nagad wallet identifiers, Rocket mobile banking references, and transaction records required for deposit and withdrawal processing.
• Technical information: IP address, device type, browser type and version, operating system, and session logs generated during platform usage.
• Behavioural information: gameplay history, betting patterns, promotional engagement, and session duration data used to personalise your experience and ensure responsible gaming.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or biometric data. All data collection is limited to what is strictly necessary for the services we provide.

How We Use Your Information

The personal data we collect is used strictly for legitimate operational and compliance purposes. Specifically, fmxbd uses your information to:

• Create and manage your player account, including identity verification and age confirmation (players must be 21 years or older).
• Process your financial transactions, including deposits via bKash, Nagad, and Rocket, and withdrawal requests to your nominated payment account.
• Provide personalised game recommendations, bonus offers, and promotional communications relevant to your activity on fmxbd.
• Detect and prevent fraud, money laundering, collusion, and other forms of abuse or prohibited activity on the platform.
• Comply with applicable laws, regulations, and anti-money laundering (AML) obligations that govern online gambling services.
• Respond to your customer support enquiries, complaints, and account-related requests in a timely and accurate manner.

Legal Basis for Processing

fmxbd processes your personal data on the following legal grounds:

• Contractual necessity: processing is required to fulfil the terms of the user agreement you accepted when registering your account, including providing gaming services and processing payments.
• Legal obligation: certain processing activities are required by applicable law, including identity verification (KYC), transaction monitoring, and the maintenance of financial records.
• Legitimate interests: where necessary to protect the platform from fraud and abuse, improve service quality, and communicate relevant promotional offers — balanced against the privacy rights of our users.

Sharing Your Information

fmxbd does not sell your personal data to any third party. We may share limited data only in the following circumstances:

• Service providers: we engage trusted third-party technology vendors (such as payment processors, fraud detection services, and game platform providers) who access only the data necessary to deliver their services on our behalf, and who are contractually bound to maintain confidentiality.
• Regulatory and law enforcement authorities: we may disclose information when required by applicable law, court order, or in response to a lawful request from a governmental or regulatory body.
• Business transfers: in the event of a merger, acquisition, or sale of fmxbd's assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

We require all third parties who handle your data to implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, or loss.

Cookies and Tracking Technologies

fmxbd uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how players use the site. Cookies we use include essential session cookies (required for login and navigation), functional cookies (which remember your language and display settings), and analytical cookies (which help us understand traffic and usage patterns to improve the platform).

You can control and manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the fmxbd platform. We do not use cookies for advertising targeting or to build profiles for sale to third parties.

Data Retention

fmxbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Account information and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering regulations and financial record-keeping obligations. After this retention period, data is securely deleted or anonymised.

If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for the resolution of outstanding disputes or unpaid obligations.

Data Security

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure encrypted storage for sensitive account and payment information, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and incident response procedures in the event of a data breach.

While we take every reasonable precaution to secure your data, no system is entirely immune to risk. We encourage you to keep your account credentials private and to contact our support team immediately if you suspect any unauthorised access to your fmxbd account.

Your Rights Regarding Your Data

As a user of fmxbd, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to applicable legal obligations, you may request the deletion of your personal data and closure of your account.
• Right to restrict processing: in certain circumstances, you may request that we limit the way in which we use your data while a complaint or query is being resolved.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time, and we will cease such use immediately upon receiving your request.

To exercise any of these rights, please contact our support team by email at [email protected]. We aim to respond to all data rights requests within 30 days. In certain complex cases, this period may be extended by a further 60 days, in which case we will notify you accordingly.

Third-Party Links

The fmxbd platform may contain references to game providers and payment partners. Our Privacy Policy applies only to information collected and processed by fmxbd directly. We are not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any external services you use in connection with your activity on our platform.

Minors and Age Restriction

fmxbd is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data relating to individuals under the age of 21. If we become aware that a minor has registered an account or provided us with personal information, we will immediately close the account and delete all associated data. If you believe a minor may have accessed our platform, please contact our support team immediately at [email protected].

Changes to This Privacy Policy

fmxbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via email or by posting a prominent notice on the platform prior to the change taking effect. The updated policy will always display the date it was last revised at the top of this page.

Your continued use of fmxbd following the posting of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should discontinue your use of the platform and contact our support team to arrange account closure.