21+ Only

Responsible Gaming at fmxbd

We are committed to providing a safe, fair, and enjoyable betting experience for all players in Bangladesh. Your wellbeing always comes first.

21+

fmxbd is strictly for adults aged 21 and above. Underage gambling is prohibited and actively prevented on our platform.

Our Commitment to Responsible Gaming

At fmxbd, we believe that gambling should always be a form of entertainment — never a financial lifeline or an escape from personal problems. Our responsible gaming framework is built to support every player in Bangladesh who chooses to bet on cricket, explore our live casino, or spin slots on our platform. We want your experience to be enjoyable, controlled, and sustainable over the long term.

We have invested in a suite of player protection tools that give you direct control over your gambling activity. Whether you need to set a daily deposit limit, take a short break, or remove yourself from the platform entirely, fmxbd puts those controls at your fingertips. Our support team is available around the clock and can be reached via email if you ever feel that gambling is starting to affect your daily life or finances.

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Gambling involves real money and financial risk. Never gamble more than you can afford to lose. If you or someone you know shows signs of problem gambling, seek help immediately. 21+ only.

Player Protection Tools

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Self-Exclusion
Permanently remove yourself from fmxbd if gambling is causing serious harm to your life or relationships.
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Time-Out
Take a short break of 24 hours, 7 days, or 30 days. Your account is temporarily suspended during the period.
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Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you are comfortable with.
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Session Reminders
Receive in-app alerts after a set playing duration so you stay aware of time spent on the platform.
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Account Verification
KYC verification helps us confirm your age and identity, ensuring minors cannot access the platform.
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24/7 Support
Our support team is available around the clock via email to assist with any responsible gaming request or concern.

Self-Exclusion & Account Controls

How to Request Self-Exclusion

If you feel you need to stop gambling for an extended period, fmxbd offers a self-exclusion option. Once activated, your account will be blocked and you will not be able to log in, deposit, or place bets. To request self-exclusion, contact our support team at [email protected] with the subject line 'Self-Exclusion Request'. We process all such requests within 24 hours. You may choose from the following exclusion periods:

  • 6 months — a structured break to reset habits and reassess your relationship with gambling
  • 1 year — a longer commitment for players who need more time away from the platform
  • Permanent — a lifetime ban with no option for reinstatement

Cooling-Off Period

A cooling-off period allows you to pause your account for a shorter duration — 1 day, 3 days, 1 week, or 1 month — without going through full self-exclusion. During a cooling-off period, you cannot log in or make deposits, but your account remains active for future reinstatement once the period ends. This is ideal for players who feel they need a short reset without making a permanent decision.

Problem Gambling Self-Assessment

Honest self-assessment is the first step to healthier gambling habits. Ask yourself the following questions. If you answer 'yes' to two or more, we strongly recommend reaching out to our support team or a professional counselling service.

  • ◆Do you gamble with money set aside for rent, food, or bills?
  • ◆Have you tried to reduce or stop gambling but felt unable to?
  • ◆Do you gamble to recover losses from a previous session?
  • ◆Has gambling affected your work, studies, or personal relationships?
  • ◆Do you feel irritable, anxious, or restless when you are not gambling?
  • ◆Have you borrowed money or sold belongings to fund gambling?
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If any of these signs apply to you, please contact our support team at [email protected] or reach out to a trusted friend, family member, or mental health professional. You are not alone, and help is available.

Tips for Safer Play

Following these simple habits can make your fmxbd experience much more enjoyable and sustainable over time:

  • Set a strict budget before each session and stick to it — treat losses as the cost of entertainment, not a debt to recover.
  • Use bKash, Nagad, or Rocket payment limits as a natural daily spending cap to avoid over-depositing.
  • Never gamble under the influence of alcohol, medication, or when feeling emotionally distressed.
  • Take regular breaks during long sessions — step away, hydrate, and return with a clear head.
  • Keep gambling separate from your income planning — never view it as a substitute for earned income or a savings strategy.

Frequently Asked Questions

How do I set a deposit limit on fmxbd?
You can request a deposit limit by contacting our support team at [email protected]. Specify whether you want a daily, weekly, or monthly cap and the amount in BDT. Limits take effect within 24 hours and cannot be increased for at least 7 days after being set.
What is the minimum age to play on fmxbd?
fmxbd is strictly for players aged 21 and above. We verify all accounts through a KYC process. If we discover an underage player has registered, the account is immediately closed and any deposits are returned according to our terms.
How do I self-exclude from fmxbd?
Email [email protected] with the subject 'Self-Exclusion Request', stating your preferred exclusion period (6 months, 1 year, or permanent). Our team processes requests within 24 hours. Once active, your account will be fully locked and all marketing communications will stop immediately.
What should I do if gambling is affecting my mental health?
Stop playing immediately and contact our support team at [email protected] to request a cooling-off period or self-exclusion. We also encourage you to speak with a trusted person in your life — a family member, friend, or healthcare provider. Seeking help early is the most effective way to prevent gambling from escalating into a serious problem.

Play Responsibly with fmxbd

Enjoy cricket betting, live casino, and slots — but always within your limits. fmxbd is here to support you every step of the way.

Access Your Account View Our FAQ

Need Immediate Help?

If you believe gambling is causing harm to yourself or someone close to you, do not wait. Reach out to our support team directly:

[email protected]

Our team will respond within 24 hours. For urgent concerns, please also consider speaking with a trusted healthcare provider or counsellor in your local area.